Integration

Q-smart queue management system is designed through an architecture that communicates with the external world. The system calls to your web services all the information needed for your customer relations management operations like when a ticket is taken, when a customer with an appointment is called, when a survey form is entered, when a ticket is called, when the card reader reads a private customer or when a new appointment is made.

Thanks to its superior design architecture, you can build all integration solutions you have dreamed of. The system has an integrated database server, a Web server and an application server to meet your business needs. This flexible architecture enables the use of all communication technologies such as REST, SOAP and SOCKET etc.

Q-smart queue management systems has “ready to use” web services for provided functions with integrated web, database and application servers.

Appointment web services; adding/deleting/ arranging appointments, appointment days, appointment status, remaining appointments, services performed with appointment, appointment settings.

Monitoring web services; CPU temperature, CPU working percentage, RAM status, HDD status, operating system data, updating status, system sources status, printer status, counter display and main display status, hardware communication status, hardware fault status.

Ticketing web services; adding tickets, printings tickets, inquiring the status of the ticket, ticket limiting service status, ticket call, ticket recall, ticket postponing, ticket transfer, ticket parking, system login/logout.

Reporting services; services offered, hourly data, daily data, monthly data, yearly data, user data, service data, average time spent in queue, average time spent for transactions, the longest transaction, the shortest transaction, average number of tickets waiting, average number of transactions, personnel work hours, number of online counters, ticket data, customer satisfaction survey data.